The idea of compliance is associated with doing what must or wants to be done.
Compliance is a term that has its origin in the Latin word complementum and that refers to the action and effect of fulfilling or being fulfilled . The verb fulfill, for its part, refers to executing something ; remedy someone and provide them with what they lack; do something that is owed; agree; or be the day on which a term or obligation ends.
For example: "The police, in compliance with what was ordered by the judge, arrested the main suspect for the murder of the girl" , "Compliance with the pact is essential for the project to be successful" , "There was a lack of compliance of the third point of the contract .
Wish fulfillment
It is common to talk about wish fulfillment . For Sigmund Freud , it is a psychological formation in which a desire is presented imaginatively as fulfilled thanks to a production of the unconscious (such as a dream or a fantasy). In everyday language, it is said that a wish is fulfilled when what was imagined or dreamed becomes reality.
Suppose a child dreams of being a soccer player . At the age of four he received a gift ball and, since then, his main goal is to become a professional player. When he turned ten years old he began to play soccer in a club, where he developed all the formative stages. And so, at the age of 18, he signed his first professional contract and debuted with the first team. At that moment, therefore, this person will be able to say that they have fulfilled their main desire or dream.
The achievement of a goal is cause for celebration.
Responsibility and obligations
On the other hand, the concept of compliance is associated with responsibility , with the correct execution of a certain obligation towards third parties within the agreed period, according to the previously established requirements . In the field of service companies, for example, clients usually evaluate compliance with the conditions of a contract, which include the application of discounts and bonuses, the collection of fees and rates agreed on the first day, the delivery of devices on loan and the billing date.
A company that becomes known for fulfilling its obligations and its promises to its clients has many possibilities of growing, thanks to the recommendations that they make to their friends and acquaintances. It is known that the best advertising is free , since it arises spontaneously from responsible work and good treatment of consumers.
However, currently the opposite case is more common, mainly in relation to customer service through telephone lines and chat systems. One of the markets that has grown the most since the mid-90s is mobile telephony, which goes hand in hand with Internet services, both fiber optic and 3G and 4G; Given the immense demand from the public, the number of telephone and Internet provider companies is increasing, and this gives rise to great confusion regarding the offers of each one, which then translates into harm for the consumer.
Some companies promise their new clients that if they leave their current company to join them, they will return the money for the penalty typical of contracts with a mandatory length of stay; However, its compliance is usually subject to a series of conditions that are not clearly explained from the beginning, and that often surprise customers in a negative way once the change is made.
The consequences of non-compliance
In an ideal world , like that of children's stories that even today many children listen to before going to sleep, lack of compliance should bring negative consequences, forcing us to change our attitude .
However, the real organization of our societies allows and supports the lack of legitimacy of a few to the detriment of those with fewer resources.