A quality management system allows a company to optimize its processes.
The quality management system is the operating mechanism of an organization to optimize its processes. The objective is to guide the information, machinery and work in such a way that customers are satisfied with the products and/or services they purchase.
The quality management system, therefore, aims at the coordination of procedures and resources to improve the quality of the offer . A satisfied customer always implies a benefit for the company : greater profits, loyalty, less expenditure on problem resolution, etc.
It is possible to understand quality management systems as tools for the planning , execution and evaluation of business projects with quality as their goal. To meet your objectives you can use different methodologies, techniques and strategies.
Strategies of a quality management system
With respect to strategies, the company must establish well-defined policies and aim its efforts at clear objectives , which always prioritize customer satisfaction through products and services of the highest possible quality. Since the budget is always limited, it is important to find the right balance between all elements, to avoid quality being significantly affected.
Quality control is one of the fundamental points of any product manufacturing process or service conception, and can be carried out in various ways, depending on the sector, the available budget , the level of secrecy associated with the project, etc.
A quality management system seeks to increase customer satisfaction.
The methods
Among the methods used for quality control is so-called testing , sometimes translated as testing or simply test .
These are tests of various types to ensure that a product or service meets quality requirements; for example: that a video game can be completed without serious errors, that an electronic device works without problems such as its battery overheating or that an on-demand television service allows its users to rent content through its interface.
Key elements of a quality management system
A key element in quality management is human capital . The quality management system must contemplate the training and control of workers so that they carry out their functions successfully.
The quality management system must also analyze the operation of the machines and devices used by the company to ensure that production reaches the highest possible quality.
Customer satisfaction
It is important to highlight that, with an efficient quality management system , the client obtains products and/or services in accordance with their requirements, eliminating their need to make claims and waste time . A customer satisfied with the quality of what was purchased will also trust the proposals of the company in question again.
Of course, achieving customer satisfaction is not as easy today as it was until the end of the 80s , for example, since the access they have to information today is such that they have many more tools to demand a higher standard of quality to their favorite companies, to the point of being able to prepare very specific technical proposals regarding the inclusion of certain functions or electronic components.
In other words, the work of the personnel in charge of a company's quality management system is a very arduous task, the difficulty of which is constantly growing given the constant expansion of the Internet and the possibilities it offers to its users . Being aware of the needs of consumers no longer only means evaluating their responses with respect to previous products and services, but also reviewing the same information that they find on the Internet.