Communication

Definition of digital communication

Digital communication is the sending and/or receiving of information through an electronic medium. The concept is usually associated with the dissemination of content via the Internet. It should be noted that the idea of ​​communication refers to the transmission of signals using a code shared by the receiver and the sender. The adjective digital, meanwhile, […]

Definition of Instagram

Instagram is the name of one of the social networks that is most used in the world today. This popular communication tool was born in the United States at the initiative of Brazilian Mike Krieger and North American Kevin Systrom. It is owned by the Meta conglomerate, the powerful group that also manages Facebook (the revolutionary […]

Definition of discourse analysis

Discourse analysis is the activity that consists of investigating how language is used in specific communicative situations. Its objective of study is the set of statements of a community. It should be noted that the idea of ​​analysis refers to a detailed examination of something. A speech, meanwhile, is a series of […]

Definition of interpersonal communication

Interpersonal communication is an informative act or process of expression that, in multiple circumstances and stages of life, arises between two or more individuals in order to exchange messages with each other. In this context, not only verbal language becomes relevant but also personal space, body posture and gestures. Even […]

Definition of sign language

Sign language is a socially widespread expression that refers to sign language, which is the correct way to refer to the natural language of the deaf community. This communication tool, which at the initiative of the United Nations (UN) gains visibility every September 23 as it is the Day […]

Definition of social skills

Social skills are capabilities that a human being develops throughout their life and that promote interpersonal relationships, that is, the bond with others. They are essential in view of a harmonious and fluid coexistence regardless of relationships, feelings or degrees of closeness. According to the theory, it is a […]

Definition of instant messaging

Instant messaging is a technological resource widely used today worldwide, as is the case with social networks (in which, many times, there are windows reserved for chatting or conversing privately). It is a form of distance communication that is carried out through a program […]

Definition of facial expression

Facial expression is a concept that refers to a non-verbal language tool based on gestures and reactions linked to emotions, thoughts and particular states of mind. Paying attention to someone's face, as well as analyzing their posture, behavior and even their oral language, is essential when establishing what […]

Definition of gesture

Gesture is a frequently used word that refers to each facial expression and movement (especially of the hands and parts of the face) that allows us to express something. Beyond identifying a non-verbal communication resource, this word is used when describing an action or attitude. For example: «The […]

Definition of customer service

Customer service is a concept specific to the field of business that encompasses the policies, actions and provisions of a company regarding the treatment and contact with consumers before, during and after a purchase or contracting of services. The platform or support to provide care to users is […]